Return and Refund Policy

  • Returns and exchanges are accepted within 14 days of purchase with the original receipt, unused and in original packaging. Customers can opt for an exchange or a credit note.
  • Refunds are only issued for manufacturing defects.
  • Credit notes are valid for one year and can be redeemed at any Ferritti store or on our website.
  • We offer six months of complimentary cleaning and polishing services for men’s leather goods (available exclusively in showrooms).
  • Card payment refunds will be processed to the same card within the timeframe specified by the bank.
  • Items purchased during sales or promotions and previously exchanged products are not eligible for refunds or exchanges.
  • Refunds and exchanges require approval and will be processed within a few business days.
  • Refunds are strictly issued based on the original payment method, with credit/debit card refunds aligned with bank policies (processing may take up to 15 working days).